Tele caller Job Vacancies in Chennai - career.contact

 Telecaller jobs in Chennai

a brief overview of opportunities in Chennai, and what telecalling is. Chennai is a culturally rich   city, and for the urban onset crowd, a city with great job prospects. One area of employment for both freshers and matriculates is in the telecalling space, there are ample telecaller jobs-not just in customer service, but also in areas of sales and support functions-and throughout the year! 

What does a telecaller job entail?

A telecaller is a professional who makes outgoing calls and/or receives calls to help customers, sell or promote a product or service, seek customer feedback, or answer queries. A telecaller job exists in various industries, including banking and finance, real estate, pharmaceutical and healthcare, education, and e-commerce. 

Essentially, the telecaller will engage in a direct contact via phone-z the stems from either cold calling for leads and/or sales-or it may involve customer service detail, e.g.-to answer a customer query, schedule appointments, and/or provide technical support, etc.

Skills Needed for Telecaller Jobs

Job telecalling may look easy in essence however it is no simple task when it comes to the certain types of skill set needed to do it right.

Communication Skills: The regional language or English or Hindi, fluency in any of them is a big plus. What about meeting your caller with clarity in your speech, a polite tone, and being a good listener to?

Handling Customers: By being empathetic, patient, and solution-oriented you can effectively handle any customer concerns.

Basic Knowledge of Computers: Depending on the role you might need to know about crm tools, using emails, and handling spreadsheets.

Sales Skills: If your telecalling job is sales-related you will benefit from a good grounding in how persuasion works and the psychology behind customer behaviour.

Time Management: An important skill for a telecaller will be the ability manage call targets, follow-up reminders and logs.

Who can apply?

Telecalling jobs or positions will always be the good news for prospective jobseekers is that they can vary to a diverse demographic. This means that freshers, graduates, undergraduates and those looking for part-time opportunities can all work in telecalling, alongside someone with experience in customer service or contact center telesales. However, many companies will happily train the new applicant on the job.

Certain roles may also suit stay-at-home wives, retired professionals, students that require flexible or remote opportunities; especially now as we put the pandemic behind us and welcome back the virtual office/work-from-home era.

Career Options for Telecaller Roles in Chennai

Depending on the identity of the employer and their purpose, the telecaller jobs in Chennai can be simplified into:

Outbound Telecaller: telecalling that is the act of calling potential customers for the promotion of products, capturing information, or fixing appointments.

Inbound Telecaller: telecalling that is the act of handling the calls from customers that are looking for assistance and support, or want more information regarding the product or service.

Technical Support: telecalling that is often communicating with customers for product assistance and troubleshooting over the phone.

Survey or Feedback Calling: telecalling that is acting as research or feed back for clients or customers.

Many of the roles may require slightly different skills but all should encompass that ability to communicate in a personable manner, efficiency in the tasks at hand, and on the task of engagement with customers and clients.

Job Locations and Working Environment

There are many BPOs, IT companies, start-ups and service based companies in Chennai. Most telecalling jobs are located in business districts T. Nagar, Guindy, Anna Nagar, Ambattur, and OMR. Most of the telecalling jobs are either a comfortable working office environment or, on a structured shift basis, which can include hybrid working, where the employee may be working both remotely and in the office.

The working environment is often fast paced with a focus on targeted goals, especially for telecalls based in sales. However, in the telecalling industry also offers ample opportunity for training, skills development, career advancement, and promotions, to name a few.

Conclusion

Telecaller job vacancies in Chennai represent a combination of opportunity and possibility for those who want to start their new career, change careers, or re-enter the workforce. With the right outlook, good language skills, and a customer-focused mindset, a telecalling job can be an avenue to build a career in customer relations, sales, or business development. For those with a willingness to learn, be adaptable, and virtually unlimited potential for growth is possible in the telecalling industry.