Telecaller Job Vacancy in Chennai - career.contact

 Telecaller Job Opening in Chennai: A Great Opportunity for People Who  Like Communications

Chennai is one of India's most rapidly expanding metro cities. With its fast-growing economies and extensive industries (IT, finance, health care, education, etc.), it is a hub of opportunity. Among all the available openings, telecaller positions are consistently sought due to their important aspect of customer engagement, and developing the business.

Telecallers jobs in Chennai can be a great opportunity for new graduates, students looking for part time employment, and also for individuals returning to the workforce. Telecalling jobs in Chennai offer an entry position into the work environment with flexible scheduling.

What is a Telecaller?

Telecallers are important functions between businesses and customers. The telecaller works to call, or answers calls, to address, or inform possible or current customers. Each company's purpose of their telecallers can be different as it also can depend on the industry.

Examples of duties can include:

• Contact customers to give information for products or services, or offers.

• Answer questions for the customer, or help them solve basic issues.

• Problem solving for customers to find the best solution.

• Following up with inquiries, leads, and prospects from marketing campaigns.

• Maintaining contact with customers by updating their records.

• Following targets set, either daily or weekly, on calls.

• Providing feedback from the telecaller to improve the quality of calls and customer engagements.

This kind of role requires a specific skill set, which involves communicative skills and the ability to text, voice, or speak interactions with customers.

Skills and Qualifications Needed 

Because telecalling jobs have low entry requirements, telecalling work attracts a wide variety of candidates. While previous experience may help, most companies will train new telecallers. 

Key Skills and Qualifications are:

• Basic Qualification (10th, 12th pass or graduated)

• Clear and confident verbal communication abilities in English and/or local languages e.g., Tamil

• Ability to relate to others and active listening skills

• Ability to have patience and to solve problems

• Basic computer skills (to access CRM tools and data entry)

If you are a good communicator, especially someone who enjoys talking to others and helping them, this may be a role for you.

Industries that Hire Telecallers in Chennai

In Chennai, several industries hire telecallers. These include several active areas:

 

• Business Process Outsourcing (BPO)

• Education and EdTech

• Real Estate and Property Management

• Healthcare and Diagnostics

• Retail and ecommerce

• Financial Services and Insurance

Some of the companies may have a focus on sales or lead generation while others may be more service orientated, resolving queries and providing support. 

Types of Work and Conditions 

Telecaller positions can be full-time, part-time, and in some organizations, work-from-home. Work hours are flexible, particularly where a company has international clients or utilizes multiple shifts. 

Most jobs are office-based and provide a stable workplace with exposure to new ideas and opportunities for employment growth. Incentives based on performance, team bonding activities, and participatory skill-building training is also common in many workplaces, making the job engaging and enjoyable.

Opportunities for Advancement 

Starting as a telecaller can eventually lead to a variety of other roles, such as: 

• Senior Telecaller 

• Team Leader 

• Customer Support Executive 

• Sales Executive 

• Process Trainer 

Taking on new roles brings new challenges and a diversity of employment possibilities in the fields of customer service, sales, and operations. 

How to Apply

Telecaller job openings in Chennai are available through job portals, recruitment firms, and social media. Many employers also conduct walk-in interviews or might bring you on board through a campus placement.

You have to make sure that, your resume reflects appropriate communication skills, language skills, previous customer service skills - recognizing that customer service skills might have been learned in an informal or freelance working relationship.

Conclusion

Telecalling jobs are suitable for individuals who are communicative, enjoy working as a team, and assisting customers. As job seekers are being sought after - in every sector - the position is a great place to start your customer engagement, support, or sales career. Whether you are a new graduate or to the workplace, telecalling might be a great way to form relationships leading to future employment.